Refund and Cancellation Policy

Last Updated: 22nd Jan 2024

Welcome to TapToWash! We appreciate your trust in our door-to-door car wash services. This Refund/Cancellation Policy ("Policy") is designed to clarify our procedures in case of cancellations and refund requests. By using our services, you agree to comply with the terms outlined in this policy. Cash On Delivery is not an available payment option. All payments must be made in advance and/or beforehand.

1. Cancellation Window:

1.1 Timeframe:

Users have a cancellation window of [X] hours before their scheduled car wash service to cancel without incurring any cancellation fees.

Cancellation requests made outside this specified timeframe may be subject to applicable fees as outlined below.

2. Refund Eligibility:

2.1 Missed Appointments:

Users may be eligible for a refund in the event that a TapToWash service professional misses a scheduled appointment without our prior notification.

To qualify for a refund in such cases, users must promptly notify TapToWash customer support.

2.2 Dissatisfaction:

If users are dissatisfied with the quality of the car wash service provided, they may be eligible for a refund.

To initiate a refund request based on dissatisfaction, users are required to provide clear documentation, such as photographs or a detailed description of the issues encountered, within [X] hours of the service completion.

In the event of an error on our part in providing the door-to-door car wash service, customers may qualify for a refund upon furnishing satisfactory evidence and verification to TapToWash in accordance with our refund and cancellation policy.

3. Refund Process:

3.1 Request Submission:

Users can initiate a refund request by contacting TapToWash customer support via taptowashservices@gmail.com or through the customer support section within the app.

Refund requests must include relevant details such as the booking reference, date of service, and a clear explanation of the reason for the refund.

3.2 Review and Approval:

Upon receiving a refund request, TapToWash will review the provided information and assess its validity.

Refund requests based on dissatisfaction may require additional documentation or clarification.

3.3 Refund Processing:

Approved refunds will be processed within [X] business days, and the amount will be credited to the original payment method used for the transaction.

Users will be sent an email confirmation following the completion of the refund process, and/or they will receive communication from third-party payment gateway applications.

4. Non-Refundable Fees:

4.1 Booking Fees:

Booking fees are non-refundable and will not be included in any refund requests.

Users are encouraged to review their booking details carefully before confirming the reservation.

5. Changes to Refund/Cancellation Policy:

TapToWash reserves the right to update this Refund/Cancellation Policy at any given time without prior notice.

Users may or may not be notified of any material changes through our website, the app, or other communication channels.

Thank you for choosing TapToWash! If you have any questions or concerns regarding our Refund/Cancellation Policy, please contact us at taptowashservices@gmail.com.